Support Policy

About this Support Policy

This Support Policy describes what support you can expect from us regarding Flits Service.

If you have questions about this Support Policy or do not agree with it, please Contact us before using the Flits App. We may amend this Support Policy from time to time, so check this page to ensure that you are aware of all the new changes. This Support Policy is effective from 3rd August 2017.

By using any part of our Web Application or providing personal information to us, you give us the permission to process it as set out in this Support Policy.

Flits Support Policy

At Flits, we work to improvise your customer experience through an eye catching customer account page including next generation reward program (Store credit), Wishlist, Social Login, Advanced Dashboard, Reorder, Recently Viewed Products to be successful with your e-commerce store. We are happy to answer all your questions regarding Flits setup in your store.

What Our Support Service Covers

What do we include in Wishlist Add-On support?

What do we include in Social Login Add-On support?

What do we include in Store Credit Add-On support?

What’s not included in Flits support

What our Support Service Covers in Custom Layout Support.

What our Support Service Covers in Flits custom API .

General Information

The Flits support team is available from Monday to Friday, between the hours of 9:00 AM and 5:00 PM IST, excluding holidays. Although we strive to respond to all queries within 24 hours, our actual response time may vary and it may take a bit longer to respond to more advanced or technical queries.

If you would like to contact us regarding cost issues or pre-sales questions, use our Contact Form. We will respond to you as soon as possible.

Flits support channels

Support etiquette

At Flits, we aim to provide you with upstanding support and professionalism. Any conversations that are of unprofessional nature or include insults towards our staff and business, we will reserve the right to refuse further assistance to that merchant.

Limitation of liability

When creating a staff account for Flits support staff, we are not liable for any changes, customization, or alterations to your shop that may result in lost profits or any special, incidental or consequential damages arising out of or in connection with our products or services.