Billing Policy Overview

At the core of our Billing Policy is transparency, a fundamental element of building and maintaining successful and trustworthy business relationships.

Our intention is never to mislead our valued merchants. We believe in full disclosure, and there are absolutely no hidden terms and conditions in our application usage terms. Our commitment to a Transparent Billing Policy is an integral part of our core values.

We follow Shopify billing API and we do not impose any hidden fees. Each paid plan has a monthly charge and a usage based charge, usage based charges will be covered under spending limits approved by you. Every billing cycle is diligently monitored and approved through the Shopify Billing platform.

Your charges will precisely reflect what you have approved via the Shopify Approve Billing page, mirroring the information displayed on the Billing Page within the Flits Admin. These charges are determined based on your selected subscription plan and usage based charges within the plan.

Flexibility to explore Flits Features

To get a feel for what Flits has to offer, we have a 30-day free trial period. During this trial, you simply need to go through the Billing Process by selecting a paid plan as per your order count & business needs, and the free trial will be automatically applied.

You'll have unrestricted access to explore the selected plan. Following the trial's conclusion, the billing cycle will commence, and your monthly invoice will be generated in alignment with your store's Shopify Billing Cycle.

Note: After installation the free plan will be automatically selected for you, you can choose a paid plan as per your order count.

The free trial is 30 days from the date of installation. If you continue with the free plan and choose a paid plan later, only the remaining trial days will be available. If 30 days have passed after installation you cannot avail any free trial days.

Billing Structure

  • Our offering includes 4 plans (Free plan, Growth plan, Established plan, Lite Plan).
  • Our plans are based on monthly orders.
  • Free plan will be automatically selected for you after installation.
  • We adhere to the Shopify Billing API, ensuring that there are no concealed or extra charges. Once your free trial concludes, your billing will be based on your selected plan. You will not be charged a single cent more than what you have agreed to pay via the Billing Page.
  • Refund Policy
    • Last 30 days money back guarantee
    • In the event you need a refund, we offer a straightforward policy. Upon your request, we will refund the payments made within the last 30 days without requiring you to answer any questions. Initiating a refund is a simple process, and we will reach out to the Shopify Finance Team to process your refund within 4-5 business days
  • Please note that subscription plans and usage based charges are subject to change. If you choose to upgrade your plan, the effective prices at that time will be considered for your final billing.

Usage based Charges

We can change or remove usage charges and terms. You will be notified about such changes via email prior to the changes.

We reserve the right to monitor the usage but are not responsible for monitoring your usage. If your usage exceeds the spending limits we may deactivate certain features.

For any inquiries related to refunds or billing matters, please don't hesitate to contact us at support@getflits.com.